Frequently Asked Questions

Find quick answers about Grow:Turn, payment, delivery, and returns.

Product

Does Grow:Turn contain minoxidil?

No. Grow:Turn uses three plant-derived exosome complexes and is made without minoxidil.

When can I expect results?

With consistent daily use, early changes are commonly noticed around 4 weeks, while fuller-looking results can take 8-12 weeks. Individual results vary.

How do I apply it?

On a clean, dry or slightly damp scalp, apply directly at the roots with the brush, massage gently in circular motions, and do not rinse.

Is it suitable for every hair type?

The routine focuses on the scalp and roots and can be used across hair types. Stop use if irritation occurs.

Payment

Which payment methods are available?

Shopify Checkout displays the payment methods currently available for your destination and order.

When is payment confirmed?

Confirmation timing depends on the payment method and provider. The order confirmation is sent after payment approval.

Shipping

How long does delivery take?

The current worldwide estimate is 14-28 days after payment confirmation.

How do I track my order?

After dispatch, use the code sent with your shipping update on Track Your Order.

Can I collect an order in person?

No. Orders are fulfilled for delivery through the destinations available at checkout.

Returns

How soon must I request a return?

Submit the request through Contact Us within 7 calendar days after delivery.

How are refunds processed?

Approved refunds are returned to the original payment method. Provider processing times vary.

Privacy

Does the storefront use cookies?

Yes. Necessary cookies support the cart and checkout, while optional technologies may support analytics and advertising where permitted.

How do I submit a privacy request?

Use Contact Us and select the privacy-related reason in your message.