Returns & Refunds

Last updated: August 2026

Contact us within 7 calendar days after delivery if you need to request a return or report an order problem.

1. Return Window

Return requests must be submitted through our Contact Us page within 7 calendar days of confirmed delivery.

2. Eligibility

• The item must be in its original packaging.
• The item must not show excessive use, alteration, or customer-caused damage.
• Order details and supporting photos must be supplied when requested.

3. Damaged, Defective, or Incorrect Items

Submit your order number, a description of the issue, and clear photos. After review, an eligible claim may be resolved with a replacement or a refund.

4. Change-of-Mind Requests

Eligibility and return instructions depend on the item's condition and the destination where the order was delivered. Original and return shipping costs might not be refundable.

5. Refunds

Approved refunds are sent to the original payment method. Processing time after approval depends on the payment provider and financial institution.

6. Exchanges

When an exchange is approved, replacement availability depends on current inventory and delivery coverage.

7. Start a Request

Use the Contact Us page and include your full name, order number, reason for the request, and photos when the product is damaged, defective, or incorrect.